For Online Orders
Terms + Conditions
Any online sales made are expressly conditional upon the purchaser’s agreement to the Gown & Altar Terms & Conditions as outlined on this page, together with our Shipping Policy and Returns Policy, which are published separately on our website.
Pricing may be subject to change without notice.
Ordering
Once you have placed an order, you will receive an order confirmation via email.
If you do not receive a confirmation email, please contact us at info@gownandaltar.com.
Once your order has been dispatched, you will receive a shipping notification with tracking details. It is the purchaser’s responsibility to track their parcel and ensure successful delivery.
Payment Method
Gown & Altar accepts Visa, Mastercard, and American Express via Stripe.
All transactions are processed in New Zealand Dollars (NZD).
Shipping & Delivery
Shipping costs, delivery timeframes, and courier services vary by destination. Full details can be found in our Shipping Policy.
Once an order has been dispatched:
Delivery timeframes are estimates only
Delays caused by couriers, customs, or circumstances outside our control are not the responsibility of Gown & Altar
It is the purchaser’s responsibility to arrange re-delivery or collection if a parcel cannot be left at the delivery address provided
Inspection of goods is required upon receipt.
Taxes, Duties & Customs
For destinations where Delivered Duty Paid (DDP) applies (including Australia, the USA, and the UK), duties and taxes are included in the order total.
For all other international destinations, any applicable customs duties, taxes, or import fees are the sole responsibility of the purchaser.
If duties or taxes are unpaid and a parcel is returned to Gown & Altar, any associated shipping or handling costs will be deducted from any applicable refund.
Declared values are shown on all packages in accordance with customs regulations.
Delays & Force Majeure
Gown & Altar shall not be liable for failure to supply or delay in performance due to events beyond our reasonable control, including but not limited to fire, flood, strike, labour difficulties, acts of God, transportation delays, supplier failure, or material shortages.
If such an event occurs, we reserve the right to:
Extend delivery timelines as reasonably required
Allocate available stock
Cancel an order and issue a refund where appropriate
Lost Or Damaged Goods
If your order is lost in transit, please contact info@gownandaltar.com within 7 business days of the expected delivery date so we can assist.
All items are quality checked prior to dispatch. Damage caused after delivery, mishandling, or improper care is not the responsibility of Gown & Altar.
Fabric Characteristics & Acceptable Variations
All Gown & Altar pieces are handcrafted using delicate fabrics. Due to the nature of garment production, minor variations or small imperfections may occur, particularly on internal or non-visible areas.
These are considered normal and acceptable and do not constitute a fault. A fault refers to a manufacturing defect that is clearly visible when worn or affects the structure or wearability of the garment.
Returns And Exchange
Returns, exchanges, eligibility, fees, and timeframes are governed by our Returns Policy, which is published separately on our website and forms part of these Terms & Conditions.
Cancellations
Gown & Altar reserves the right to cancel any order at any time. In the event of cancellation by us, all funds paid by the purchaser will be fully refunded.
