ONLINE ORDER TERMS + CONDITIONS

Any online sales made are expressly conditional upon Purchaser’s agreement to the terms and conditions outlined in this document.

Pricing may be subject to change without notice.

Gown & Altar shall not be liable for failure to supply or for delay in performance due to fire, flood, strike or other labour difficulty, act of Gods or delay in transportation, inability to obtain materials from usual sources or failure of suppliers to meet their contractual obligations or due to any cause beyond its reasonable control.

If any such event occurs, we may extend delivery date by a period of time necessary to overcome the effect of such delay, allocate available product or cancel any purchase.

ORDERING

Once you have placed an order, you will receive a confirmation via email. If you do not receive a confirmation email, please get in contact with us at: info@gownandaltar.com

Once shipped, your parcel can be tracked using the tracking number and instructions provided in a notification email.

PAYMENT METHOD

Gown & Altar accepts VISA, AMEX and MasterCard through Stripe Payment Systems.

All purchase transactions will be calculated and processed in New Zealand dollars.

POSTAGE & HANDLING

International Orders: All items will be shipped via DHL 3-10 business days but can take longer depending on customs in your country. International orders may be subject to customs duty or fees which, as the buyer, you will be responsible for.

Inspection of goods is required upon receipt.

It is your responsibility to arrange re-delivery or pick up from the delivery company if the parcel cannot be left at the address provided.

TAXES & DUTIES

All applicable customs fees, taxes and duties are the sole responsibility of the purchaser.

The value of the order will be displayed on all packages, in accordance with customs regulations.

Once an order has been dispatched and tracking numbers sent, it is the responsibility of the purchaser to track the item and ensure it has cleared customs at the other end.

CURRENCY CONVERSION

All prices listed on our site are charged to your debit/credit card in New Zealand dollars.

Exchange rates are determined by the issuer of the credit card.

LOST OR DAMAGED GOODS

If your order is lost in transit, please contact us at info@gownandaltar.com within 7 working days of your expected delivery date so that we may assist you.

RETURNS AND EXCHANGE

The majority of our collection is made to order so we ask you to select your size carefully. If you are unsure of your size contact us before ordering - info@gownandaltar.com

For all in stock items you may return for an exchange or refund within 7 days from date of purchase.

Online purchases of our bridal gowns in standard sizes may be returned for an refund for the amount paid for the gown - the shipping and any taxes are not refundable . This excludes custom sizes and custom designs. Custom made or gowns that have been customised in any way cannot be returned unless a fault is evident.

If you find a fault with your garment or wish to return a gown for change of mind you must notify us within 7 days of receiving the garment in order to receive a refund

Customers will be responsible for all return shipping & re-shipping charges on returns or exchanges.

Returns must include the original packaging and in the exact condition it was sent.

Tracking must be provided for all return shipments.

Items must not have been worn.

REFUNDS

Faulty items will be fully inspected before a refund is issued.

The faulty product must be sent within 3 business days of making a claim for faulty goods.

Refunds are credited via Secure Pay to the credit card used when making the purchase.

FAULTY ITEMS

All items are quality checked before they are dispatched.

The term ‘faulty’ specifically refers to a manufacturing defect when a product deviates from it’s intended design or purpose.

General wear and tear in the course of normal use is not deemed a manufacturing fault.

Gown and Altar is not responsible for the following:

• Damage resulting from mishandling

• Damage caused by improper cleaning methods

• General wear and tear

CANCELLATIONS

Gown & Altar reserves the right to cancel any order at any time, in which case all funds paid by the Purchaser will be returned.