If You Need to send it back
Returns Policy
Online Order Return And Exchange Conditions
Returns and exchanges are accepted on standard sizes only
Items that have been customised in any way are non-refundable
The shipping fee and any taxes and duties paid are non-refundable
Exchanges will require a reshipping fee
If the item is not returned in its original condition, the buyer is responsible for any loss in value
Buyers are responsible for return shipping costs
Returning – Orders Under $1000 (NZD)
- Notify us within 3 days of delivery
- Check that the garment has not been stained or damaged while in your possession.
- Repackage the garment as you received it.
- Ship items back within 7 days of delivery using a tracked service
- Tracking must be provided for all return shipments
Return Address :
Returns – Gown and Altar Studio
1st Floor
Unit 1 / 23 Tukorako Drive
Mount Maunganui
New Zealand 3116
Ph +642041219004
Returning – Orders Over $1000 (NZD)
Notify us within 3 days of delivery
Gown and Altar will provide return shipping labels and documents. The shipping costs will be determined by our chosen carrier DHL on the date the return is booked and collected. Return shipping costs will be deducted when your return credit is processed upon inspection of the return.
DHL returns cannot be taken to a post office. We will provide collection instructions.
Refunds
Once your return is received and inspected, we will send an email to notify you we have received your item. We will also notify you if your refund request has been approved or rejected. If your return is approved. then your refund will be processed, and credit will be applied to your original payment method.